Team work schedules

Configure company timezone and per-day work windows so Team dispatch is gated only when you want it.

Goal#

On Team (and Enterprise), the overlook can gate when agents may dispatch. You set a company timezone and seven weekday rows. Each day is independently On, Off, or Ignored — ignoring a day means Orchemax does not gate it (developers keep full use; that is a company choice, not an Orchemax mandate).

Steps#

  1. Sign in at orchemax.com/app/schedules with a Team admin account.

  2. Company timezone — the combobox opens with the zone detected from this browser (Intl), then related IANA zones (for example US Eastern with and without daylight saving). Save timezone when it matches how the company works. Settings also stores the same company zone.

  3. Seven days — every weekday is always listed. For each row:

    Action Meaning
    Save hours Set start/end and keep (or create) an enforced window
    Enable Gate that weekday to the hours shown
    Disable Block dispatch for that whole weekday
    Ignore Remove the window — Orchemax does not control that day

  4. Refresh entitlements on linked machines so the lease picks up the new windows:

    orch server entitlements

What agents see when blocked#

Outside an enforced window the client denies with plain language, for example:

Outside the Team work schedule — agents cannot dispatch right now. Check Schedules at https://orchemax.com/app/schedules (or ask your Team admin).

No plan deny: capability=… machine string. Upgrade upsells only appear when the plan itself is too low for a capability.

Notes#

  • No windows at all (or every day ignored) → no schedule gate.
  • Hours are interpreted in the company timezone, not UTC, unless that is the zone you chose.
  • Presence on the same page is a soft board of last usage — not HR attendance.